FAQ Categories

General

Orders

Items

Founder Fundamentals

Customer Setup

Shipping

Questions & Answers

General

What is Founder Sport Group's return policy?

Outside of performance issues with the garment, you can return non-decorated items for credit up to 30 days from the invoice date. Contact us or click here for a return authorization. There is a 15% restocking fee for most orders, and you cover the shipping back to us.

If we make an error on your order, fill out a return authorization or contact us at 888-871-0990. We will arrange shipping back to us for replacement.

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Does Founder Sport Group offer screen printing?

Founder Sport Group has a team of established artists who work on-site daily to bring your vision to life in our state-of-the-art printing department. If you are a Founder Sport Group customer and have an account with us, feel free to send questions or orders to decoration@foundersportgroup.com. Our turnaround time is approximately two weeks from art approval, but it may be longer during busy periods, depending on capacity.

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I would like to download images. How can I do this?

Please email artdepartment@badgersportswear.com to request images.  Include the products you need and any specifics. We're happy to provide what you need.

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Orders

May I purchase directly from Founder Sport Group?

Absolutely. Our most popular Badger and Alleson styles are available on this site for purchase with a credit card.

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Do decorated garments qualify for the Two-Day Guarantee?

Please keep in mind that decorated orders, such as when Founder Sport Group is screen printing, braiding or applying special stitching takes extra time. Our Two-Day Guarantee applies to the shipping time, but production times might vary.

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What is a Purchase Order (PO)?

A purchase order is a reference number that you assign to the order.  It helps you, and us, keep track of orders.  We require a PO for web orders.  If you do not have a PO, we recommend  that you use the date to remember when you placed the order.

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Does Founder Sport Group have a sample policy?

Yes, we offer one piece per size and color at a 40% discount. Please do not use samples as part of a customer order, as this limits our ability to provide them. Samples are meant to be displayed between multiple customers. To order samples, please contact your Sales Rep.

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Does Founder Sport Group charge a handling fee?

Yes. Orders $50 or less will incur a $5 handling fee. Samples are excluded.

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When is my credit card processed?

When you check out, the funds will be reserved on your credit card. The day after your order ships, the funds will be transferred from your account to Founder Sport Group. If you have back orders, you will not be charged for those items until they ship.

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Can I cancel an order?

At Founder Sport Group, we work hard to get your order out to you quickly. As soon as we confirm an order, our warehouse folks are picking, folding, packing and shipping so no changes can be made. If you need additional items, we will be happy to ship them in a new order. If any of the items in your order are no longer needed, you are welcome to fill a return authorization form and we'll process a return once the items are shipped back to us. Restocking fees may apply. 

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Will I receive an order confirmation?

Yes. We send email verification when we receive your order, once we confirm your order, and once an order ships with tracking information.

Sometimes emails are incorrectly entered or not entered on the order. If you do not receive an email, please give customer service a call at (888) 871-0990.

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Backorders

We always strive to be in-stock, so we carry over seven million items in inventory at all times. In the event we sell out, our website will allow you to place a backorder. We will email you with tracking information once it ships. 

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Items

Do you still offer different colored stitching?

Yes, we do. You can add stitching to qualifying items by clicking on the "DECORATION" button under the sizing grid in our product pages - allowing you to enter our new Stock Builder to customize your garment as desired.

Alternatively, you can call us at 888-871-0990 or email decoration@foundersportgroup.com to place a custom order.

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Founder Fundamentals

What is the Founder Sport Group In-Stock Guarantee?

Founder Sport Group is committed to having our top styles in stock on ALL sizes and ALL colors when you need them. If a customer places a back-order for a top style due to lack of inventory, that customer will receive 10% off a future web order, up to a maximum discount of $100.

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What items are covered by the In-stock Guarantee?

Badger Items covered by the In-Stock Guarantee are items numbered 210200, 210400, 210700, 211600, 211900, 212000, 216200, 217400, 410200, 410300, 410400, 410700, 411600, 411900, 412000, 412400, 416000, 416200, 416400, 417200, 417300, 510000, 512700, 512900, 520000, 522900, 560000. They are noted by the In-Stock icon. Alleson Items covered by the In-Stock Guarantee vary by season.

The In-Stock Guarantee applies to confirmed, blank, non-stocking orders only. It excludes booking orders, decorated orders and distributor warehouse orders. Top styles must be placed on back-order due to stockout. Top styles placed on backorder to ship an order complete do not qualify.

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How do I claim my In-Stock discount?

Founder Sport Group will monitor backorders of our top six styles. When you backorder a top style due to lack of inventory, we will email a code you can apply for 10% off a future web order. For web orders, we will send a code to the customer-provided email address. For all other orders, we'll send codes to the e-mail address associated with the order. 10% off codes are valid for one-time use, up to a maximum discount of $100, to be redeemed for the product portion of web orders before we apply freight and decoration charges. For EDI customers, we will automatically apply a discount to your next order, up to $100 maximum. Call (888) 871-0990 for further information or to ask any questions.

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What is the Founder Sport Group Lifetime Performance Guarantee™?

The Founder Sport Group Lifetime Performance Guarantee™ is our commitment to standing behind the quality and performance of our apparel. If you aren't completely satisfied with the quality or performance of your Badger or Alleson item, return it to us for replacement.

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What is covered by the Lifetime Performance Guarantee™?

If you aren't completely satisfied with the quality or performance of your Badger Sportswear item as it existed at the time you bought it, or resulting from every day use, it's covered. However common sense does apply. If the product is lost or stolen, chewed up by the dog, or if our clothing has stayed the same size (but you haven't), that would not be covered. Our Guarantee fully covers the quality and performance of the garment itself with normal wear and tear. It does not apply to any modifications made to the garment (for example, screen printing, decorations, embroidery and the like), by anyone other than Badger, as this is out of our control.

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How do I get a replacement product under the Lifetime Performance Guarantee™?

Simply call Founder Sport Group at (888)-871-0990 from 8AM-6PM EST. We will help identify the size, style and color of the garment and will fill out the return form for you. We may request a photo snapshot to help our improvement efforts and identify the problem. You only cover shipping to us; we will pay to ship the replacement to you. If a particular style is no longer available, we will find a comparable garment.

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What is the Badger Two-Day Shipping Guarantee?

Orders over $150 before printing, taxes, and/or fees confirmed before 4PM Eastern for in-stock items, ship free freight and will arrive in two business days or less, to anywhere in the continental U.S. For example, an order placed by 4 p.m. on Monday will arrive on Wednesday of that same week. Note that delivery timing is non-inclusive of holiday-related carrier delays, which may affect delivery date. If your order is late due to Badger shipping delays, we will provide a code to allow you to take 10% off your next web order, up to a maximum discount of $100. The 10% off code is valid for one-time use to be redeemed for the product portion of web orders before we apply freight and decoration charges.

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What is a confirmed order?

Orders with an approved payment method and available inventory are confirmed. You should receive an email once we confirm your order.

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What if my order is late?

Founder Sport Group is committed to on-time delivery, so we monitor the delivery status of all orders. Should your order not arrive within the 2-Day guarantee timeframe, we will e-mail a code valid for 10% off your next web order, up to a maximum of $100, to the e-mail on record. For web orders, we'll send the code to the e-mail address provided by the person who logged in and placed the order. For phone, fax, and e-mail orders, we will send the code to the e-mail address associated with the main account. If you ordered by phone or do not receive an email, we may not have an email address. Please call us toll-free at (888) 871-0990 from 8AM-6PM EST with your order number. We will locate any late orders and provide a code for 10% off your next web order. This will help us constantly improve our service. EDI customers will have the 10% discount automatically applied to their next order, up to a maximum discount of $100.

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What is the Founder Sport Group Decoration On-Demand Guarantee?

Our state-of-the art decoration facility in Statesville, NC can handle your screen printing needs. Screen print orders ship 10 business days from art approval, or we send you 10% off your next order. This guarantee also covers our custom sublimation, which ships in15 days or less (from art approval) or you will receive 10% off your next order.

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Customer Setup

How do I become a Founder Sport Group dealer?

Please visit our Become a Dealer page above and fill out an application.  Founder Sport Group dealers are businesses with retail storefronts or decorating operations. 

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How do I get set-up for terms?

We work with a number of third-party banks to be able to offer terms to our customers. Simply indicate you are interested in your account activation. If you are already set up as a customer and would like to add terms, just give our customer service folks a call at (888) 871-0990 from 8AM-6PM EST.

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Shipping

Will my order ship today?

Orders that have an approved payment method, available inventory and are placed by 4PM EST will ship the same day. If your order does not have an approved payment method upon cut-off at 4PM EST, customer service will contact you.

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Does Founder Sport Group offer free freight?

Yes, Founder Sport Group offers free freight in the Continental U.S. and Puerto Rico on orders over $150 before printing, taxes or fees. Expedited shipping is available at negotiated rates.

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